Thomas cook:
Thomas Cook Group is one of the world’s leading leisure travel groups. Thomas Cook is a mass market tour operator and it is in the Private sector organisation. They produce package holidays which provide their customers with flights and accommodation, activities and any needed ancillary services. Thomas Cook’s main aims are to make a profit, to be successful, provide scheduled flights and to promote tourism within the UK.
Link: http://www.thomascook.com/Holidays
Products and Services:
Thomas Cook provide overseas packaged holidays which include; Flights, Hotels, Thomas Cook Airlines, Car Hire and Travel Insurance. They provide you with food, drink and entertainment and can be booked through travel agents, Thomas Cook website or call centres. These services help Thomas Cook to make a profit as they provide packaged holidays, which make it easier for people to book a holiday and are more likely to book with Thomas Cook because of the facilities and packages they provide within the organisation.
Regulations:
Thomas Cook is a member of ATOL (air transport organiser’s licence) which means more people will book with them as they know they are protected and nothing will go wrong. They also comply with the Disability Discrimination Act (DDA) as Thomas Cook provide disabled people with extra help, products and services that they may need. They comply with the Health and Safety Act that applies to everyone and makes sure that customers and also employees are protected from any incidents that occur whilst on their holiday.
Who are theses services provided for?
Thomas Cook provide mainly intangible products. Thomas Cook are at different levels in the chain of distribution, and the group owns around 800 travel agencies. The Thomas Cook group is second in the chain of distribution and work with all different companies as the tour operators buy from the principles and then they sell through different retail sources. Thomas Cook work with different companies such as Alimo and Avis which offer car hire and inter depend with Thomas Cook as they create more businesses for these companies through its customers. Thomas Cook sometimes advertise these companies to a customer and will then book with them. They benefit from these businesses as it mean they save more money by not needing to buy their own cars.
Who is the organisation responsible to?
- Thomas Cook organisation is responsible to stakeholders who expect a profit and also expect their investment to be successful. Thomas Cook stakeholders include customers, employees, investors, governments and non-governmental organisations in the countries and destinations that they operate Thomas Cook work with these to find out what can be dealt with and any issues to make the company move forward and be successful.
- Employees will be expected to have a well paid job, treated fairly and to work in a good working environment.
- Customers are expected to be treated fairly, to be provided with the correct products and services and their needs to be met.. It is important that customers have confidence in Thomas Cook so that they will book with the them again. Thomas Cook have a big responsibility to its customers as they work to make sure customers get exactly what is planned and receive good customer service.
To be environmentally and ethically responsible:
Thomas Cook have a responsibility to the environment and use aviation fuel efficiently in order to reduce CO2 emissions. They also have an on board recycling system.
Contribution to the international and UK economy:
Thomas Cook contribute to the UK economies by providing jobs, they have 31,000 employees. Thomas Cook also contributes to the International and UK economy as it creates more Inbound and Outbound tourism, meaning more money is being spent in different countries from all different types of tourists. Thomas Cook tour operators put together all the different components that make up a holiday and sell them as family packages to travel agents and also to customers. Within this package they provide accommodation, scheduled flights, leisure travel products and sell business travel. The tour operators must be a part of ATOL and Thomas Cook tour operator is.
A tour operator might want to integrate with a chain of different travel agents to make more of a profit, to attract more customers and to be successful. Tour operators promote tourism within the UK and provide services for the tourists. Thomas Cook tour operating model has some local adaptions within each of their markets, depending of the degree of vertical integration among the different airlines, tour operators and the distribution channels.
Thomas Cook are also interrelated with other organisations such as the Hilton Hotel. They may buy rooms off the Hilton to attracts all different types of customers. Also they may have other travel companies such as a taxi firm who are linked with Thomas Cook. This will help bring customers to and from different places and will lead to more customers as everything is provided for them and transport wont be a big issue.
In the UK the Thomas Cook business model is that of a vertically integrated tour operator, based largely on the use of their own airlines, controlled distribution of products through retail outlets, websites and call centres. In 2008 Thomas Cook and co-operative travel merged together to make the companies more successful.
Link: http://www.thomascook.com/Holidays
Products and Services:
Thomas Cook provide overseas packaged holidays which include; Flights, Hotels, Thomas Cook Airlines, Car Hire and Travel Insurance. They provide you with food, drink and entertainment and can be booked through travel agents, Thomas Cook website or call centres. These services help Thomas Cook to make a profit as they provide packaged holidays, which make it easier for people to book a holiday and are more likely to book with Thomas Cook because of the facilities and packages they provide within the organisation.
Regulations:
Thomas Cook is a member of ATOL (air transport organiser’s licence) which means more people will book with them as they know they are protected and nothing will go wrong. They also comply with the Disability Discrimination Act (DDA) as Thomas Cook provide disabled people with extra help, products and services that they may need. They comply with the Health and Safety Act that applies to everyone and makes sure that customers and also employees are protected from any incidents that occur whilst on their holiday.
Who are theses services provided for?
Thomas Cook provide mainly intangible products. Thomas Cook are at different levels in the chain of distribution, and the group owns around 800 travel agencies. The Thomas Cook group is second in the chain of distribution and work with all different companies as the tour operators buy from the principles and then they sell through different retail sources. Thomas Cook work with different companies such as Alimo and Avis which offer car hire and inter depend with Thomas Cook as they create more businesses for these companies through its customers. Thomas Cook sometimes advertise these companies to a customer and will then book with them. They benefit from these businesses as it mean they save more money by not needing to buy their own cars.
Who is the organisation responsible to?
- Thomas Cook organisation is responsible to stakeholders who expect a profit and also expect their investment to be successful. Thomas Cook stakeholders include customers, employees, investors, governments and non-governmental organisations in the countries and destinations that they operate Thomas Cook work with these to find out what can be dealt with and any issues to make the company move forward and be successful.
- Employees will be expected to have a well paid job, treated fairly and to work in a good working environment.
- Customers are expected to be treated fairly, to be provided with the correct products and services and their needs to be met.. It is important that customers have confidence in Thomas Cook so that they will book with the them again. Thomas Cook have a big responsibility to its customers as they work to make sure customers get exactly what is planned and receive good customer service.
To be environmentally and ethically responsible:
Thomas Cook have a responsibility to the environment and use aviation fuel efficiently in order to reduce CO2 emissions. They also have an on board recycling system.
Contribution to the international and UK economy:
Thomas Cook contribute to the UK economies by providing jobs, they have 31,000 employees. Thomas Cook also contributes to the International and UK economy as it creates more Inbound and Outbound tourism, meaning more money is being spent in different countries from all different types of tourists. Thomas Cook tour operators put together all the different components that make up a holiday and sell them as family packages to travel agents and also to customers. Within this package they provide accommodation, scheduled flights, leisure travel products and sell business travel. The tour operators must be a part of ATOL and Thomas Cook tour operator is.
A tour operator might want to integrate with a chain of different travel agents to make more of a profit, to attract more customers and to be successful. Tour operators promote tourism within the UK and provide services for the tourists. Thomas Cook tour operating model has some local adaptions within each of their markets, depending of the degree of vertical integration among the different airlines, tour operators and the distribution channels.
Thomas Cook are also interrelated with other organisations such as the Hilton Hotel. They may buy rooms off the Hilton to attracts all different types of customers. Also they may have other travel companies such as a taxi firm who are linked with Thomas Cook. This will help bring customers to and from different places and will lead to more customers as everything is provided for them and transport wont be a big issue.
In the UK the Thomas Cook business model is that of a vertically integrated tour operator, based largely on the use of their own airlines, controlled distribution of products through retail outlets, websites and call centres. In 2008 Thomas Cook and co-operative travel merged together to make the companies more successful.